Your reservation will only be confirmed once the required deposit has been paid.
Any additions to your order must be submitted at least 48 hours before the scheduled delivery or pickup of your event items.
– A 50% deposit is due upon contract confirmation.
– The remaining balance must be paid two business days prior to the scheduled delivery.
– Accepted payment methods include Visa, Mastercard, cash, or check. Please note that equipment will not be unloaded until the balance is settled.
– More than 30 days prior to the delivery/pickup date: 10% of the total is due.
– Between 11-30 days prior to the delivery/pickup date: 25% of the total is due.
– 10 or fewer days prior to the delivery/pickup date: 50% of the total is due.
– Within 24 hours of the delivery/will call date: No refund is due.
– Setup and take down services are not included unless a fee is arranged before delivery.
– The delivery driver will unload and move items up to 25 feet from the truck.
– Deliveries exceeding 25 feet from the truck will incur an additional fee.
– Additional fees apply for stairs and elevators.
– The damage waiver only covers non-negligent damage or breakage of rental items.
– It does not cover loss or theft.
– The damage waiver is non-refundable.
– Damaged items must be returned as proof of damage. If not returned, a replacement invoice will be sent.
